Strategic InSights

Economic and social shifts during the last decade have created a significantly different type of insurance consumer. The global financial crisis has led to falling incomes in real terms and a commercial slow-down in many markets. Consumers’ price sensitivity has sharpened, while their service expectations continue to grow.

This report looks at socio-economic shifts; technological...

The primary goal of cooperative/mutual insurers is to manage risk in order to build a better world – from safeguarding the environment, to providing stability in communities, from helping businesses develop, to protecting individuals and the families they love. It is also their duty to look after the people who help build the business and support its values on a day-to-day basis: their...

This edition of Strategic InSights considers the nature of member engagement, its economic and strategic rationale, and the challenges of implementing a member engagement programme. It identifies the key questions to be considered while developing a member engagement strategy, presents real-life case studies from ICMIF members, and offers practical frameworks to help organizations...

One of the most significant shifts in consumer behaviours in recent years has been the increased use of "online" sources for researching, transacting and post-sales service. Online presents the insurance industry, both life and general, with some important business opportunities, many of which have as yet been untapped.

In this InSights management paper, we look at how ICMIF members...

Around the world, drivers have long been familiar with satellite navigation devices to help them find their way around. But now, GPS technology is also providing new directions for the marketing and underwriting of motor insurance. This InSights report looks at the latest developments in the usage of telematics, or “smartboxes” to enhance the competitiveness of motor insurers, crossing a range...

Faced with severe economic constraints, a fiercely competitive market, or low consumer awareness, how can cooperative/mutual insurers differentiate themselves effectively from their competitors through messages about the values which underpin their organisation?

This brief paper presents the main approaches used by ICMIF members to communicate their values online; and highlights the...

Strategic InSights are regular, short papers targeted at ICMIF members’ senior managers, each one tackling a current strategic management issue, identifying key considerations for managers, and including real-life case studies. Longer reports investigate the strategic issues that matter to our sector in greater depth. These reports are only made available to member organizations and their employees.