UK ICMIF member Cornish Mutual has been awarded the prestigious ‘Outstanding Accreditation’ from Best Companies, the employee engagement specialists behind The Sunday Times Best Companies to Work for list.
The recognition follows Cornish Mutual achieving exemplary scores on the Best Companies’ survey, which examined the ins-and-outs of company life. The survey reveals how employees really perceive their work environment.
94 per cent of Cornish Mutual staff completed the survey with 98 per cent agreeing that their organization is trusted by its members and that it constantly seeks to improve the service it offers.
Cornish Mutual says that it made a conscious move five years ago to change the internal culture of the business to one which is focussed solely on the customer experience.
Sharon Plowright, Cornish Mutual’s Head of Sales and Operations, said: “We are delighted to be recognised by Best Companies. It validates the investment we have made in building a well-qualified, close-knit team through a focus on training for all by all. This in turn nurtures a culture of mutual respect, a greater understanding of colleagues and their roles within the business and gives our people the knowledge and enthusiasm to ensure our members are at the core of everything we do.”
Managing Director of Cornish Mutual Alan Goddard said: “One of the strengths of the business model we operate is our interaction with the communities in which we do business. Our membership continues to grow thanks to our sustained focus on providing unrivalled customer services, and a commitment to staff development.”
The survey also revealed that 96 per cent feel proud to work for Cornish Mutual, with an overwhelming majority of staff saying they positively love working for the company.
As part of the internal culture of the business, all new colleagues take part in an intensive induction with an ongoing training and customer service programme for existing employees, including those that do not normally deal personally with members.
To support this, every employee in the company, from MD to Member Services Advisors, Accounts Assistants, Inspectors and Administrators, has been trained in coaching skills – and in the last year more than 88 per cent of existing employees were involved in passing on their skills and experience to new starters.
Jonathan Austin, CEO & Founder of Best Companies said “I would like to congratulate Cornish Mutual on their outstanding achievement. This year it is encouraging to see that more and more organisations are recognising the value of employee engagement and are willing to benchmark themselves against the best to ensure they are offering their employees the best possible experience. Organisations like Cornish Mutual have continued to focus on their employees and have been rewarded with an engaged workforce who tell us that this is a great place to work.”