2015 is looking like a great year for UK ICMIF member NFU Mutual. Just a week ago the organization was named Most Trusted Insurer and Most Trusted Home Insurer at the UK Moneywise Awards. This week the news came out that NFU Mutual has won a top financial services accolade from Which? (the largest consumer body in the UK) for the third year in a row.
The Which? Awards ceremony took place on Wednesday 17 June and was attended by NFU Mutual Group Chief Executive Lindsay Sinclair; Steve Bower, Customer Services Director; Claims Inspector Melanie Attoe; and NEST Claims Handler, Denise Hawthornthwaite (all pictured). Steve Bower said: “Winning this award for the second year in a row, after winning the Which? Best Financial Services Provider Award in 2013, is such a magnificent achievement and I couldn’t be more proud of our fantastic team back at Head Office, at our regional service centres and at our network of more than 300 branches the length and breadth of the UK”.
Melanie and Denise were recently named the national winners of the NFU Mutual Customer Services ‘Oscars’ having been nominated locally by their colleagues and so were chosen to attend the Which? Awards ceremony. Steve Bower said: “This win is down to them and the many colleagues like them who consistently go above and beyond to offer exemplary service to our customers every day”.
Lindsay Sinclair commented:
“We pride ourselves on providing value for money and excellent service. You know there’s a saying - price is what you pay, value is what you get, and that couldn’t be truer than with insurance.
“You pay your premium and when you have to make a claim you count on us to do the right thing. Winning a Which? Award for the third time in a row recognises just how well we do that.”