“We're known for the way we look after our customers and this is great recognition of what we work so hard to achieve.
“When all is said and done, the acid test of business performance is whether the promise a customer buys is borne out by the reality. With insurance, that moment comes when you have to make a claim.
“What sets NFU Mutual apart from other insurance companies is our local, personal service; it means we take the time to get to know our customers and when they need our help, they know they can count on us to provide it – quickly, with no fuss.”
In May 2013, Which? also carried out a survey on customer claims satisfaction for home and car insurance. The survey results showed that NFU Mutual was the best UK company to deal with for both car and home insurance claims.
Which? is the largest consumer champion organisation in the UK and Europe.