FORTHCOMING WEBINAR: Becoming a data-driven digital insurer to enhance value for customers

9 November 2020, 3pm GMT (UK time)

With a history of more than 200 years, ICMIF member Achmea grew from a small mutual insurer to the largest insurance company in the Dutch market. Achmea’s product range includes insurance, asset management and (financial) services in all distribution channels, including through its partner organisation Rabobank. Achmea’s aim is to create a state-of-the-art insurance company which delivers value to customers and society in line its cooperative values. To achieve this, the company places special, but not exclusive, focus on five domains: (1) giving people access to healthcare services; (2) making mobility cleaner, safer and smarter; (3) secure and environmentally sustainable housing and living; (4) entrepreneurship; and (5) financial solutions for now and later. One of the main drivers in Achmea’s strategy is to do this by using technology and data as an asset to become a digital, data-driven insurer. This involves giving customers, employees and partners trusted access to their information with digital self-service. In this webinar, Achmea will share the story of its digital transformation journey in recent years and look at the opportunities and challenges ahead.

The digital mutual: Episode 9, Achmea (Netherlands)


  • Dimitri Van Dyck, Director of Strategy and IT Governance
  • Jeroen van den Assem, Business Information Manager

In this series of bi-monthly webinars, various ICMIF members from around the world will showcase their digital strategy and journey in the pursuit of digital transformation. In these case studies, learn how leading mutual/cooperative insurers are harnessing the power of technologies to digitise their business and integrate digitalisation and innovation into their overall strategy, whilst maintaining their unique value proposition and member-driven focus. Hear examples of new technological capabilities, digital innovations and strategic partnerships in the digital ecosystem as they look to transform their business models and organisational culture to adapt for the increasingly digitalised world.

For more information about ICMIF webinars or to register for the forthcoming webinar please contact

The digital mutual series: forthcoming episodes

Episode 9, Achmea (Netherlands) - 9 November 2020, 3pm GMT (UK time)

Speakers: Peter Tay, Chief Digital Officer, and Max Tiong, Head of Transformation

Episode 8, NTUC Income (Singapore) - 26 October 2020, 9am GMT (UK time)

Speakers: Peter Tay, Chief Digital Officer, and Max Tiong, Head of Transformation

Past episodes

Episode 7, San Cristóbal Seguros (Argentina) - took place 30 June 2020

Speaker: Ignacio del Castillo, Business Analyst, Digital Transformation

Episode 6, HUK Coburg (Germany) - took place 15 April 2020

Speaker: Detlef Frank, Board Member, HUK24

Episode 5, LB Group (Denmark) - took place 4 February 2020

Speakers: Maria Klæstrup Jensen, Head of Process and Business Design, and Ann Kristine Krag, Head of Innovation

Episode 4, Securian Financial (USA) - took place 5 December 2019

Speaker: Adam Taylor, Director, Institutional Market External Facing Platform 

Episode 3, P&V (Belgium) - took place 16 October 2019

Speaker: Steve Goossens, Director, Digital Office 

Episode 2, The Co-operators (Canada) - took place 18 April 2019

Speaker: Tony D’Alessandro, Vice-President, Architecture, IT Strategy & Applied Innovation

Episode 1, Seguros Unimed (Brazil) - took place 21 February 2019

Speaker: Fabio Leite Gastal, Director of Strategy, Management & Innovation

For more information about ICMIF webinars or to register for the forthcoming webinar please contact

"The digital mutual" is a series of webinars throughout the year. If you would like to watch a recording of any of the previous "The digital mutual" webinars listed above please complete the box above right with your details and we reply as soon as possible.

Member only content

Member only content

This content is only available to ICMIF members.

Please complete the form and we will get back to you as soon as possible.