FORTHCOMING WEBINAR: Digital Income: Customer-centric innovations with digital ecosystems

26 October 2020, 9am GMT (UK time)

Since it was founded 50 years ago, NTUC Income (Income, Singapore) has grown into a thriving social enterprise, serving over two million customers with its offerings in life, health and general insurance. In addition to being one of the leading composite insurers in Singapore, the organisation has also gained recognition as a digital and multichannel insurer, winning local and regional accolades for its digitalisation efforts, e-commerce prowess and product innovation capability. Ranked as Singapore’s leading digital insurer, Income’s impetus for innovation and digitisation has always been customer-centricity. It constantly challenges itself to design next-generation insurance offerings that reimagine the way customers engage with, purchase and consume insurance, and deliver more value to its customers. In this webinar, Peter Tay and Max Tiong will share examples from Income’s Digital Transformation Office (DTO) of their people-centric propositions and some of the strategic partnerships to scale digital innovation that have guided Income’s journey in the pursuit of digital transformation.

The digital mutual: Episode 8, Income (Singapore)

Speakers:

  • Peter Tay, Chief Digital Officer
  • Max Tiong, Head of Transformation

In this series of bi-monthly webinars, various ICMIF members from around the world will showcase their digital strategy and journey in the pursuit of digital transformation. In these case studies, learn how leading mutual/cooperative insurers are harnessing the power of technologies to digitise their business and integrate digitalisation and innovation into their overall strategy, whilst maintaining their unique value proposition and member-driven focus. Hear examples of new technological capabilities, digital innovations and strategic partnerships in the digital ecosystem as they look to transform their business models and organisational culture to adapt for the increasingly digitalised world.

For more information about ICMIF webinars or to register for the forthcoming webinar please contact webinars@icmif.org.

The digital mutual series: forthcoming episodes

Episode 9, Achmea (Netherlands) - 9 November 2020, 3pm GMT (UK time)

  • Speakers: Peter Tay, Chief Digital Officer, and Max Tiong, Head of Transformation

Episode 8, NTUC Income (Singapore) - 26 October 2020, 9am GMT (UK time)

  • Speakers: Peter Tay, Chief Digital Officer, and Max Tiong, Head of Transformation

Past episodes

Episode 7, San Cristóbal Seguros (Argentina) - took place 30 June 2020

  • Speaker: Ignacio del Castillo, Business Analyst, Digital Transformation

Episode 6, HUK Coburg (Germany) - took place 15 April 2020

  • Speaker: Detlef Frank, Board Member, HUK24

Episode 5, LB Group (Denmark) - took place 4 February 2020

  • Speakers: Maria Klæstrup Jensen, Head of Process and Business Design, and Ann Kristine Krag, Head of Innovation

Episode 4, Securian Financial (USA) - took place 5 December 2019

  • Speaker: Adam Taylor, Director, Institutional Market External Facing Platform 

Episode 3, P&V (Belgium) - took place 16 October 2019

  • Speaker: Steve Goossens, Director, Digital Office 

Episode 2, The Co-operators (Canada) - took place 18 April 2019

  • Speaker: Tony D’Alessandro, Vice-President, Architecture, IT Strategy & Applied Innovation

Episode 1, Seguros Unimed (Brazil) - took place 21 February 2019

  • Speaker: Fabio Leite Gastal, Director of Strategy, Management & Innovation

For more information about ICMIF webinars or to register for the forthcoming webinar please contact webinars@icmif.org.

"The digital mutual" is a series of webinars throughout the year. If you would like to watch a recording of any of the previous "The digital mutual" webinars listed above please complete the box above right with your details and we reply as soon as possible.

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