ICMIF webinars are organised exclusively for the benefit of ICMIF members, looking at current strategic issues and the latest trends impacting the cooperative/mutual insurance sector. They bring thought leadership and showcase best practice from ICMIF member organisations and prominent industry experts.
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Upcoming webinars
29 April 2024
Date: Monday 29 April 2024, 3pm BST (UK time) In this upcoming webinar, Steve Ferrari, Chief Transformation Officer at OneFamily, will bring to life the transformative impact that artificial intelligence (AI) is having on the organisation’s customer service and telesales operations. Focusing on how AI enhances customer experience and streamlines operational efficiencies, it will delve […]
Read More15 May 2024
Date: Wednesday 15 May, 2pm BST (UK time) In this session, NFU Mutual (UK) will share how, through the creation of their CX Blueprint, they have set out a vision for customer experience (CX) dominance. It will explore how this blueprint is starting to democratise CX and empower teams within NFU Mutual to make informed […]
Read MorePast webinars
The digital mutual: Episode 8, NTUC Income (Singapore) Since it was founded 50 years ago, NTUC Income (Income, Singapore) has grown into a thriving social enterprise, serving over two million customers with its offerings in life, health and general insurance. In addition to being one of the leading composite insurers in Singapore, the organisation has […]
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In this webinar, insurance academic Dr Antti Talonen reflects on the key trends in insurance today and in the future with a special focus on the specific characteristics of customer ownership and mutual insurance. Taking inspiration from his vast international research on the sector, Antti shares his thoughts on the 10 most important ideas of […]
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The mutual advantage: Episode 3, PPS (South Africa) As a financial services provider that is tailored to graduate professionals, PPS (South Africa) innovates continuously to solve the daily pain-points of its members and provide them with peace of mind. Their ethos of mutuality means that they exist solely for the benefit of their members by […]
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In this webinar, Dr Andrew Johnston, Global Head of Insurtech at Willis Re, speaks about the latest global state of InsurTech. His presentation focuses on investment trends, successful strategies for the adoption of technology and the continuous evolution of ‘InsurTech’ as we know it. Specifically, Andrew also speaks to the application of InsurTech and technology […]
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Sustainable Investment Leaders webinars Insurers play an integral role in contributing to society. This includes generating economic sustainability and alleviating poverty; building healthy and resilient communities; and tackling climate change – contributions that underpin the UN Sustainable Development Goals (SDGs) set out in the 2030 Agenda. Some ICMIF members have already placed the SDGs at […]
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Sustainable Investment Leaders webinar series As the world battles to overcome the global COVID-19 pandemic, there is a growing vision to ‘build back better’; and, indeed, ‘greener’. COVID-19 could prove to be a turning point in the fight against climate change and the essential need to decarbonise the planet. This response is no longer the […]
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Sustainable Investment Leaders webinar series Five years on from the Paris Accord, and the wide-ranging implications of climate change are becoming clearer and increased social activism is beginning to influence public policy and decision making. Investors and the companies they invest in are coming under growing pressure from a range of stakeholders to address climate […]
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Sustainable Investment Leaders webinar series In November 2019, ICMIF announced a global partnership with The Prince’s Accounting for Sustainability Project (A4S). Established by HRH The Prince of Wales in 2004, A4S aims to make sustainable decision-making “business as usual”, inspiring leaders to adopt sustainable and resilient business models; to transform financial decision-making to enable an […]
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This series of four webinars offers an opportunity to hear best-practice from the mutual/cooperative sector and other leaders in the industry to help ICMIF members increase their sustainability engagement and drive forward leadership in all aspects of responsible investing and sustainable finance. These webinars are specifically aimed at investment, finance and sustainability professionals from ICMIF […]
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In its 2018 employee engagement survey, the word most frequently used to describe EMC Insurance Companies (USA) was “conservative.” Only one year later, the 2019 employee engagement survey results revealed that “innovative” was the most commonly used word to describe the organisation. Today, EMC is recognised as an industry leader in insurance innovation, both in […]
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