ICMIF webinars are organised exclusively for the benefit of ICMIF members, looking at current strategic issues and the latest trends impacting the cooperative/mutual insurance sector. They bring thought leadership and showcase best practice from ICMIF member organisations and prominent industry experts.
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Upcoming webinars
29 April 2024
Date: Monday 29 April 2024, 3pm BST (UK time) In this upcoming webinar, Steve Ferrari, Chief Transformation Officer at OneFamily, will bring to life the transformative impact that artificial intelligence (AI) is having on the organisation’s customer service and telesales operations. Focusing on how AI enhances customer experience and streamlines operational efficiencies, it will delve […]
Read More15 May 2024
Date: Wednesday 15 May, 2pm BST (UK time) In this session, NFU Mutual (UK) will share how, through the creation of their CX Blueprint, they have set out a vision for customer experience (CX) dominance. It will explore how this blueprint is starting to democratise CX and empower teams within NFU Mutual to make informed […]
Read MorePast webinars
MORO: Series of reinsurance webinars 2020 The cyber risk landscape has expanded rapidly in 2020, dramatically increasing exposure for individuals and SMEs. Hear from CyberScout as they share how they’re partnering with insurers to respond with cyber insurance programmes designed to minimise today’s digital risk while honouring their core mission and values. Presenters: Tom Spier, […]
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Insurance solutions are a critical element of development, providing sustainability and resilience to almost all aspects of life and living, at both country and community level, whether through macro-economic sovereign-level risk finance or community-level micro-insurance, and everything in-between. Insurance solutions can protect a nation’s assets as well as an individual family’s health and wellbeing. Integrating […]
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The COVID-19 recession is likely to be one of the deepest in many decades, but could be much shorter than a typical recession. The Swiss Re Institute (SRI) expects the recovery to be protracted given staggered lockdown exits, changes in consumer behaviour and weak initial economic resilience. Massive stimulus will provide some cushioning in the […]
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MORO: Series of reinsurance webinars 2020 Given the complex, interconnected nature of economic, environment, health, and social risks, building resilient societies requires improved data engineering to fuel machine-intelligence-enabled infrastructure that facilitates better decision making. The Swiss Re Institute (SRI) works with clients and partners around the world to develop solutions that shift the focus from […]
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This week-long series of reinsurance-related webinars took place during what would have been the week of the ICMIF Meeting of Reinsurance Officials (MORO). Monday 8 June Current state of the reinsurance market This webinar features a panel of ICMIF members discussing current reinsurance market issues. The panel includes the cedant, reinsurer, broker and rating agency […]
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MORO: Series of reinsurance webinars 2020 This webinar features a panel of ICMIF members discussing current reinsurance market issues, including the impact of COVID-19 on treaty renewals, pricing, investments, capacity, policy coverage and consumer behaviours. The panel includes the cedant, reinsurer, broker and rating agency perspectives. Speakers: Greg Lockard, Managing Director of Reinsurance, Shelter Re […]
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The future holds many challenges and opportunities. As insurers tackle technology and regulatory changes, demographic shifts and changing customer expectations will shape our industry. Insurers who anticipate and develop strategies to respond to these changes will be positioned for success. In this webinar, Lorie Graham, Chief Risk Officer of American Agricultural Insurance Company, explores a […]
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Since the outbreak of the coronavirus (COVID-19) pandemic, ICMIF members have collectively given nearly USD 1 billion in support and assistance through various channels and initiatives. In this special ICMIF webinar, three mutual/cooperative insurers share their responses to the outbreak, giving examples of various initiatives to help their member policyholders, to ensure the safety of […]
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The mutual advantage: Episode 1, P&V (Belgium) For more than 110 years, being a cooperative has helped P&V Group (Belgium) make a difference for its customers and have a positive impact on society. By making insurance accessible to as many people as possible, P&V embodies its commitment to a solidary and sustainable society. It aims […]
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Finnish mutual LocalTapiola no longer considers itself an insurance and financial group, but a lifelong security and protection company. LocalTapiola wants to help make the everyday lives of Finnish people safer, healthier and more financially prosperous. As a result of this strategic transition, their operating model now revolves around providing comprehensive, proactive services to safeguard […]
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