The ICMIF Global Strategy Summit for mutual/cooperative insurance leaders, took place on 18 October 2023, hosted by ICMIF Supporting Member EY. The event included a mixture of plenary sessions, roundtable discussions and networking opportunities.
The agenda for the day focused on how mutual insurers can drive growth and create value by embracing their mutual purpose as part of their strategic transformation to adapt for the future.
Themes covered during the event included:
- Mutuality as an enabler and authenticator of a purpose-led business strategy.
- Leveraging the mutual difference in the customer value proposition to create a competitive advantage.
- Embracing digitalisation to transform our businesses to become truly customer-centric.
- Seizing new business opportunities through innovation, new solutions and emerging business models.
- ESG as a strategic differentiator that creates long-term, sustainable value for all stakeholders.
Agenda overview:
08:30 - 09:00 Registration
09:00 - 09:10 Welcome and intro remarks
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- Liz Green, CEO Designate, ICMIF
- Jennifer Baziuk, EY Canada Insurance Consulting Leader
- Rob Wesseling, Chair, ICMIF, and President and CEO, Co-operators (Canada)
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09:10 - 09:40 Keynote presentation - Global insurance outlook and principles for mutual differentiation
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- Isabelle Santenac, EY Global Insurance Leader
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09:40 - 10:30 Leadership panel discussion
Moderated by Ed Majkowski, EY Americas Insurance Sector and Consulting Leader
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- Paul Hanna, Executive Vice-President, Member Relations, Governance and Corporate Services, Co-operators (Canada)
- Jan Kamp Justesen, CEO, LB Group (Denmark)
- Isabelle Santenac, EY Global Insurance Leader
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10:30 - 11:15 Coffee and networking break
11:15 - 12:45 Case study presentations of best-practice from the global mutual insurance sector
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- Glenn Croasdale, Chief Client Officer, FMG (New Zealand)
- Kimberly Palatnick, Chief Strategy and Member Experience Officer, Wawanesa (Canada)
- Bart Boon, Senior Manager Corporate Strategy, Achmea (Netherlands)
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12:45 - 14:00 Lunch and networking
14:00 - 16:30 Thematic roundtable discussions
16:30 - 17:00 Concluding remarks
17:00 - 18:30 Cocktail reception sponsored by EY
More information
For more information on this event please contact Ben Telfer, SVP Membership, ICMIF.