19 May 2026, London (UK)

ICMIF’s first AI Summit took place on 19 May 2026 in London (UK)

The inaugural ICMIF AI Summit was held on 19 May 2026 in London (UK), hosted by global technology leader and ICMIF Supporting Member Microsoft.

This one-day event aimed to help ICMIF member organisations move the conversation on AI from ambition to practical, measurable outcomes.

Our agenda included AI leaders and specialists and is focused on how members can turn AI strategy into real impact, prioritising outcomes at scale, exploring how AI,  including generative and agentic AI, is reshaping operations, customer experience, and long-term value for mutual and cooperative insurers, rather than technology alone. Participants heard real-world use cases from fellow ICMIF members, gain insights tailored to mutual-specific challenges, and take part in trusted peer exchanges through small-group discussions and networking. With adoption accelerating across ICMIF members at different stages, the agenda was structured to include smaller, group discussions, matching participants into peer cohorts for in-depth and trusted exchanges on shared challenges, opportunities, and strategic priorities.

Key topics:

• From AI ambition to business impact – how mutual and cooperative insurers can scale AI from pilots to organisation-wide adoption to deliver measurable business outcomes.
• Driving operational efficiency and member value – using generative and agentic AI to streamline processes, support advisors and enhance customer and member engagement.
• AI in action across the insurance value chain – real-world case studies from mutual insurers on implementing AI in underwriting, claims, servicing, distribution and risk management.
• Collaboration and capability building across the mutual sector – exploring how ICMIF members can share insights, resources and partnerships to accelerate responsible AI adoption.

Registration for the AI Summit was complimentary with the event being aimed primarily at full members. For further information, please contact our Events Team.

The Summit was hosted by Microsoft at their office: 2 Kingdom Street, Paddington, London, W2 6BD (UK)

Virtual option: 

Members unable to travel to London were invited to register to attend the two main plenary sessions, one in the morning, one in the afternoon (UK time) - see agenda page for full details. Please note, the roundtable sessions were only available to participants attending in-person in London. Times and specific sessions are detailed on the agenda page and on the registration form.

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