Canadian ICMIF member Gore Mutual Insurance Company (Gore Mutual) has taken significant steps to complete its strategic transformation to become a national insurer. With the national contact centre, the company has expanded its operating model beyond Ontario auto to include personal property insurance services for Ontario and British Columbia. In addition, Gore Mutual has extended the personal insurance product suite into Guidewire InsuranceSuite in Guidewire Cloud to include policy, billing and claims. This means Gore Mutual brokers and their customers now have access to more staff to provide fast, efficient service with additional contact options.
“In less than two years, we’ve remodelled 80 per cent of our business and look forward to completing the transformation in 2022 as we move our commercial insurance business under the same operating model,” says Andy Taylor, Chief Executive Officer. “We continue to work towards creating a high-performance, scalable business model centred around innovative broker and customer experiences.”
As part of this transformation, Gore Mutual will now offer a simplified suite of personal property insurance products that provide customers with enhanced coverage for homes, condominiums, tenants and seasonal homes. These products will benefit from real-time, sophisticated pricing systems which use modern techniques and data to respond to market dynamics and provide more customised pricing for customers.
“In increasingly competitive markets, these enhancements allow us to be more agile and provide brokers with a simplified workflow that enables transactions that take just minutes to complete,” says Paul Jackson, Chief Operating Officer. “At this point, more than 80 per cent of business is flowing through our systems without intervention and more than 90 per cent of brokers tell us they’re happy with our national contact centre. Overall, we’re just faster and easier to deal with than ever before, which unlocks our unique ability to scale our business in partnership with our brokers.”