ICMIF members come out on top in UK personal finance awards

6 December 2019


Now in their 22nd year, the Personal Finance Awards have enjoyed recognition for many as being a benchmark for excellence in the UK’s consumer finance market. The 2019 Personal Finance Awards took place at the in London last week, on Wednesday 27 November. Voted for by consumers via The Money Pages website, the organisers say the awards celebrate the best of the UK’s personal finance businesses and products.

Three ICMIF members were winners in the awards last week, they are NFU Mutual, Royal London and Simplyhealth.

NFU Mutual won the Best Insurance Provider – Customer Service award and was also highly commended in the Best Motor Insurance category.

NFU Customer relationship specialist Jim Coxall and customer experience specialist Liam Johnson accepted the Personal Finance Award for customer service on behalf of NFU Mutual. Jim said: “With more than 300 agencies around the UK, we are an insurer that prides itself on great personal customer service, delivered a lot of the time by local people. Winning this award is recognition of that personal touch, coupled with the fact we pay out claims with a no-quibble approach. It’s not just externally that we perform. Internally, we have one of the highest employee engagement rankings in the world according to surveyors Gallup.”

Royal London won the Best Over 50s Life Insurance award. Gary Beyer, Head of Consumer Protection Propositions at Royal London said: “We’re thrilled to receive the Best Over 50s Life Insurance award. We put our customers at the heart of everything we do and this award reflects our hard work and determination to provide the best possible proposition for our customers.”

Everyday health plan provider Simplyhealth was named ‘Best Health Insurance Provider’ for the fifth year running at the Awards. Kate Eyre, Head of Marketing (Acquisition) at Simplyhealth, commented; “We’re absolutely delighted to have been named Best Health Insurance Provider at the Personal Finance Awards for the fifth year running.”

“Our core purpose is to support people and their families with their everyday health needs; ensuring they get the best from life, when they need it most. Our customers are at the very heart of our purpose, and that makes this award extra special. Thank you to everyone who voted for us!”

About NFU Mutual:

NFU Mutual offers a wide range of products, including general insurance, life, pensions, and investments. These products and services are delivered through the agency network, as well as through a direct sales and service centre. With over 300 offices located in rural towns and villages throughout the UK, NFU Mutual has become part of the fabric of rural life and remains committed to serving the needs of people who visit, live or work in the countryside.

NFU Mutual is proud to deliver more than simply insurance. Making farming safer, tackling rural poverty, supporting rural initiatives across the UK and helping to look after the environment are just some of the ways we do that.

About Royal London:

Royal London is the largest mutual life, pensions and investment company in the UK, with funds under management of £130 billion, 8.8 million policies in force and 4,046 employees. Figures quoted are as at June 2019.

About Simplyhealth

Since 1872 we’ve been helping people access healthcare through our health plans, charity partnerships and by being a voice in healthcare.

Today we’re delighted to be the UK’s leading provider of health plans, dental plans and pet health plans, which help individuals, families, employees and pets to get support with their health when they need it.

We don’t have shareholders which means we are totally focused on making sure no one goes without the healthcare support they need, and why we are passionate about being a voice in healthcare and partnering with charities to reduce health inequality.

Last year we donated £1.13 million to our charity partners which equates to over 10% of our pre-tax profits. Additionally, our partnership with the Simplyhealth Great Run Series raised over £40 million for charitable causes.

For member-only strategic content on the cooperative/mutual insurance sector, ICMIF members have exclusive access to a range of online resources through the ICMIF Knowledge Hub.

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