A woman with wavy blonde hair, wearing a tweed jacket and blue blouse, smiles while sitting indoors. The background is softly blurred with seating and green plants visible.

Bianca Tetteroo (Achmea) on international growth and inclusive leadership

CEO interview: Bianca Tetteroo (Achmea) on international growth and inclusive leadership Bianca Tetteroo, CEO, Achmea (Netherlands) discusses how Achmea’s international presence strengthens its overall strategy and the organisation’s commitment to its core values while allowing the company to evolve with the changing insurance landscape. Tetteroo also reflects on her leadership journey as the first female […]

Bianca Tetteroo (Achmea) on international growth and inclusive leadership Read More »

A person stands on a grassy hill near a calm lake, with snow-capped mountains and a bright sun in the background. The scene is reflected in the water, creating a peaceful and scenic landscape.

Scaling mutuality: How Achmea maintains its cooperative ethos and translates this into action

Case study Scaling mutuality: How Achmea maintains its cooperative ethos and translates this into action Achmea has successfully scaled while maintaining its cooperative ethos, which underpins its strategic transformation. Founded in 1811 on shared responsibility principles, the company has evolved into a major insurer, balancing growth with purpose-driven action. Its strategy, “Sustainable living. Together,” emphasises

Scaling mutuality: How Achmea maintains its cooperative ethos and translates this into action Read More »

A smiling man with short brown hair and glasses, wearing a blue blazer and checkered shirt, sits in a red chair near a leafy plant and a white textured wall.

Sébastien Dupuis (Assumption Life) on 120 years of legacy, innovation, and people

CEO interview: Sébastien Dupuis, President and CEO, Assumption Life (Canada) Sébastien Dupuis (Assumption Life) on 120 years of legacy, innovation, and people Sébastien Dupuis, President and CEO, Assumption Life (Canada) leads a company that has navigated over 120 years of history with a clear focus on innovation, cultural transformation, and people-centricity. This interview delves into

Sébastien Dupuis (Assumption Life) on 120 years of legacy, innovation, and people Read More »

Five people stand in a row holding hands with arms raised, silhouetted against a colorful sunset sky, symbolizing unity and teamwork.

How Benenden Health increased member engagement by 845%

Case study How Benenden Health increased member engagement by 845% Benenden Health (UK) has successfully increased member engagement among its 870,000+ members by 845% since 2022. This case study explores the strategies and initiatives that contributed to this significant achievement, focusing on the implementation of new democratic processes and the launch of an online community

How Benenden Health increased member engagement by 845% Read More »

A glass hourglass with sand flowing inside sits centered on an empty road, with blurred trees and sky in the background on a sunny day.

The survival of insurance through cooperative and sustainable models

Thought leadership article The survival of insurance through cooperative and sustainable models This research, authored by Belén Gómez, Río Uruguay Seguros (Argentina), was a winning submission of the ICMIF Young Scholar Award, presented in celebration of ICMIF’s centenary. It explores the critical evolution of the insurance industry from its historical foundations in mutual risk-sharing and solidarity

The survival of insurance through cooperative and sustainable models Read More »

A colorful hot air balloon floats above misty mountains at sunrise, with soft clouds and pastel hues in the sky.

Sharing success with member policyholders: How ICMIF members demonstrate “the mutual difference” through profit-sharing initiatives

Case study Sharing success with member policyholders: How ICMIF members demonstrate “the mutual difference” through profit-sharing initiatives The mutual and cooperative business model emphasises shared prosperity, measuring success through the collective well-being of customers and stakeholders rather than solely financial gains. A key principle is profit sharing, where mutual/cooperative insurers distribute financial successes to members/policyholders,

Sharing success with member policyholders: How ICMIF members demonstrate “the mutual difference” through profit-sharing initiatives Read More »

A white humanoid robot with a smiling face and blue outlines gestures with its hands. Red icons, including a house, are displayed on its chest, with an arrow and bell symbol near its head. The background is white.

Creating value for customers through AI: Länsförsäkringar’s journey to build its own GPT

Case study Creating value for customers through AI: Länsförsäkringar’s journey to build its own GPT Länsförsäkringar is leveraging artificial intelligence (AI) to enhance customer service and streamline operations. With nearly half of Sweden’s population as customers, maintaining personalised service is vital, prompting the exploration of AI to automate tasks and simplify access to information. By

Creating value for customers through AI: Länsförsäkringar’s journey to build its own GPT Read More »

A man wearing a blue cap and vest uses a smartphone while standing in a grassy field with sheep grazing behind him. There are wooden and metal barn buildings in the background.

Building the digital capabilities needed to maintain FMG’s advantage as a relationship-based mutual insurer

Case study Building the digital capabilities needed to maintain FMG’s advantage as a relationship-based mutual insurer FMG, the leading insurer for New Zealand’s farmers and growers, differentiates itself through a relationship model that focuses on building customer intimacy and understanding its rural client base better than others in the market. As the organisation began to

Building the digital capabilities needed to maintain FMG’s advantage as a relationship-based mutual insurer Read More »

Scroll to Top