Mutuals exist to serve their members. That clarity of purpose is embedded in everything they do and how they work – from their values to the products and services they provide and their governance. LV= embraces that responsibility in the way it listens, engages, and responds to the people at the heart of its organisation. LV= recognises it members expectation of transparency and has developed its engagement strategy to put their voice at the heart of everything it does. LV= will share its journey and how its online community has increased interaction and driven strategic change and valuable insights for its business.  

Speakers:

• Kate Morris, Senior Insight Manager, LV= (UK)