Fostering a culture of innovation

In its 2018 employee engagement survey, the word most frequently used to describe EMC Insurance Companies (USA) was “conservative.” Only one year later, the 2019 employee engagement survey results revealed that “innovative” was the most commonly used word to describe the organisation. Today, EMC is recognised as an industry leader in insurance innovation, both in the US and globally. Innovation is one of the organisation’s core values and fostering a culture of innovation is critical to ensuring the organisation is able to respond to, embrace and implement emerging technologies, processes and creative ways of thinking to thrive in the future.

In this webinar, EMC outlines its journey to transform the organisation’s culture and how it supports and facilitates innovation across the business. Since 2017, EMC’s innovation efforts have been managed by its Innovation Team, which designs and delivers a range of programmes, processes and communications. EMC’s Innovation Team share some of the factors of its success in creating an innovative culture and give examples of how it collaborates across all business units to inspire employees to find new and better ways to work together and generate unique ideas and solutions for the evolving industry.


  • Jason Gross, Vice-President, Innovation, EMC Insurance Companies (USA)
  • Angela Noble, AVP Innovation, EMC Insurance Companies (USA)

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