Video presentation
ICMIF AI Summit 2026
Univé’s case study shows how AI can be adopted across an organisation as part of a broader business transformation. Rather than focusing only on technical solutions, it reflects a company-wide effort to embed AI into everyday work, decision-making and process design.
Univé has embedded AI across the organisation, focusing on broad adoption rather than isolated technical excellence. The insurer’s strategy centres on enabling all employees to work with AI, recognising that uncontrolled adoption will happen anyway if access is restricted.
A key pillar of its approach is organisational redesign. Univé found that AI cannot simply be layered onto existing processes; instead, entire workflows must be rethought with a human-in-the-loop model to fully realise value. This shift is supported by integrating data specialists directly into business teams, ensuring solutions are grounded in real operational needs.
Data infrastructure was also foundational. While Univé benefits from a relatively unified system landscape, challenges remain around data quality, governance, and Machine Learning Operations maturity. The organisation is working to move beyond dashboards toward conversational data access, where employees interact directly with data using AI.
Speaker:
- Jeroen Heerspink, Innovation Manager, Univé (Netherlands)
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