Video presentation
ICMIF AI Summit 2026
Wawanesa’s case study illustrates how AI is being integrated into day-to-day operations, supported by organisation-wide access, training and oversight. It offers an example of how a mutual insurer can build practical momentum around AI while strengthening data quality, governance and internal capability.
At Wawanesa, AI has been integrated into everyday operations, particularly through widespread deployment of tools such as Copilot. The mutual views AI as a foundational skill, providing enterprise-wide access alongside mandatory training on responsible use and governance.
To support adoption, Wawanesa has implemented structured mechanisms to generate and prioritise AI use cases, including cross-functional “AI champions” and a centralised backlog. AI initiatives are not treated separately but are integrated into standard business prioritisation processes, ensuring alignment with organisational goals.
A major focus is data readiness, particularly improving the quality and usability of unstructured data. The insurer is implementing enterprise content management standards and AI-driven “smart data checks” to identify inconsistencies (e.g. mismatches between claims data and supporting notes). These efforts aim to ensure that AI outputs are reliable and decision useful.
Speakers:
- Justin Pursaga, Vice-President, Data & Analytics & Cam Muckosky, Vice-President, Technology Strategy, Architecture & Governance, Wawanesa (Canada)
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