Agenda: 2019 ICMIF conference (Auckland, New Zealand)

Wednesday 13 November, 2019

Keynote speech: Opportunities for mutual value creation

  • Ross Dawson, Futurist and Chairman, Future Exploration Network (Australia)

The world is rapidly evolving, disrupting existing structures and institutions but also enabling extraordinary new possibilities. Technology is changing the nature of customer relationships and enabling new business models. Value is now generated across ecosystems rather than within companies and this shift opens up a wealth of opportunities for mutuals and cooperatives, given their values, depth of community engagement, and focus on sustainability. Powerful and effective leadership is required to innovate and evolve in order to keep ahead of these shifts and help bring mutual value creation to the very centre of global business and society.

Member panel discussion

Reflections on and responses to the keynote speech from a global panel of leaders from ICMIF member organisations.

  • Shaun Tarbuck, Chief Executive, ICMIF
  • Melina Morrison, CEO, Business Council of Co-operatives and Mutuals (Australia)
  • Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
  • Chris Black, Chief Executive, FMG (New Zealand)
  • Jackelyn Ballena, Vice President for Operations - Life Division, 1CISP (Philippines)

Emerging risks and threats: Part I - Our role within the broader ecosystem

Panellists from ICMIF member organisations debate the urgent need for cooperative/mutual insurers to address emerging socio-economic and environmental risks, through the creation of external partnerships and managing connections within the broader ecosystem.


  • Jan Kellett, Special Advisor: External Engagement, United Nations Development Programme (UNDP)


  • Alejandro Simón, CEO, Grupo Sancor Seguros (Argentina)
  • Lisa Guglietti, Executive Vice-President and Chief Operating Officer, P&C Manufacturing,
    The Co-operators (Canada)
  • Aris Alip, Founder and Chairman, CARD MRI (Philippines)
  • Ylva Wessén, Acting President and CEO, Folksam (Sweden)

Emerging risks and threats: part II - Internal shifts within organisations

ICMIF members share ways in which they are managing emerging socio-economic and environmental risks by transforming their internal systems, involving all stakeholders, and embedding innovation and sustainability throughout their organisations.


  • Ann Sommer, CEO, Länsförsäkringar Sak (Sweden)


  • Renzo Avesani, Chief Innovation Officer, Unipol Gruppo (Italy)
  • Hironori Ishitoya, Senior Managing Director, Zenkyoren (Japan)
  • Robert Otto, Member of the Executive Board, Achmea (Netherlands)
  • Lars Hallqvist, Chairman of the Owners’ Consortium, Länsförsäkringar (Sweden

General Meeting and ICMIF board member panel discussion

Chair and Chief Executive reports to members, plus other formal business.

A panel of ICMIF board members will discuss the key challenges facing their organisations and markets and share their vision for strengthening their global connections to create a more sustainable future.

  • Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
  • Rob Wesseling, President and CEO, The Co-operators (Canada)
  • Georgina Díaz Sánchez, Chair of the Board of Trustees, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica)
  • Christoph Lamby, Member of the Board of Management, R+V Versicherung (Germany)
  • Fumio Yanai, Chair, AOA and President of the Board of Directors, Zenkyoren (Japan)

Thursday 14 November, 2019

Meeting key challenges, building competitive advantage

A guest speaker will consider the key upcoming trends in the insurance industry and lay out the challenges for the cooperative/mutual insurance sector. A panel of leaders from ICMIF member organisations will then respond, explaining how their cooperative/mutual focus delivers insurance with a difference for their member-customers and creates long-term, competitive advantage.

Chair and guest speaker

  • Andrea Keenan, Senior Managing Director – Strategy & Communications, AM Best (USA)


  • Anne Mette Toftegaard, CEO, LB Group (Denmark)
  • Martin Stokes, CEO, MAS (New Zealand)
  • Teresa Rasmussen, President and CEO, Thrivent (USA)

Seeing through the eyes of the customer

ICMIF members examine the opportunities for cooperatives/mutuals to strengthen their relationships with their member-customers, and manage the balance between providing customer convenience through technology and service excellence that comes with the cooperative/mutual business model.


  • Andrea Brunner, Chief Client Officer, FMG (New Zealand)


  • Toyin Alalade, Group Strategy Manager, Royal London (UK)
  • Koh Tominaga, Managing Director, Kokumin Kyosai co-op (Japan)
  • Nick Mingo, Accelerator Lead Asia - Behavioural Economics, Swiss Re (Hong Kong)

New business models for the future

ICMIF members share their stories of organisational change; embracing digital transformation; partnering with start-ups and insurtechs; and shifting their focus from protection and indemnity to prevention and resilience.


  • James Kent, Group CEO, Willis Re (UK)


  • Sophie Misselyn, Member of Management Committee, P&V Group (Belgium)
  • Lauri Saraste, Director, LocalTapiola (Finland)

The agile cooperative/mutual insurer

ICMIF members present their approaches to developing and embedding a culture of innovation and becoming an agile organisation in order to improve efficiency, respond to change and enhance customer value.


  • Dave Crowther, CEO, AGILE Performance (UK)


  • Liz Carraro, Director, Digital Strategy + Partnerships, Securian Financial (USA)
  • Andrew O'Hara, CEO, RAC Insurance (Australia)
  • Mario Teruya, Commercial Director, Grupo Asegurador La Segunda (ArgentinaFriday 15 November, 201

Leadership: the future of work

This session will look at the future of the workplace, with a panel of ICMIF member representatives considering the implications for the leadership of tomorrow’s cooperative/mutual insurers, including the different requirements of a digital organisation and new challenges in talent attraction.


  • Paul Hanna, Executive Vice President Member Relations, Governance and Corporate Services, The Co-operators (Canada)


  • Noel Raboy, President and CEO, CLIMBS (Philippines)
  • Emma Thomas, CEO, ACHMEA Australia, (Australia)
  • Ayanda Seboni, Executive: Communications, Brand and Marketing, PPS (South Africa)
  • Ellie Anderson, Innovation Consultant, Thrivent (USA)

Leadership: the future of our communities

A range of stakeholders discuss the role of cooperatives/mutuals in meeting the currently unmet needs of the world: closing the protection gap, alleviating poverty and increasing resilience to disaster risks.


  • Philippe De Longueville, Member of Management Committee, P&V Group (Belgium)


  • Mami Mizutori, Special Representative of the Secretary-General for Disaster Risk Reduction, United Nations Office for Disaster Risk Reduction (UNDRR)
  • Graham Clark, Chief Executive, Asia Affinity (Hong Kong)
  • Ann Sommer, CEO, Länsförsäkringar (Sweden)
  • P.A. Kiriwandeniya, Chairman, SANASA Insurance Company (Sri Lanka)

Keynote speech: Innovation, people and leadership

  • Ian Taylor, Founder, Animation Research Limited (New Zealand)

As the world changes ever faster, so it becomes increasingly difficult for organisations and their leaders to predict the future and plan ahead. It is change, however, that lies at the heart of success for 2019 New Zealand Innovator of the Year, Ian Taylor, and the global company that he founded in 1989, Animation Research Ltd. As his business enters its 30th year, Ian and his organisation still believe in doing things differently: he has continually pushed the boundaries of innovation; never written a business plan; and has a strong belief in the importance of innovation and technology with a social purpose. He also believes that the speed of change is real, and that, only when we know our past, can we look more clearly to the future and have a different world view.


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