Opening ceremony and keynote session

Welcome and opening remarks from ICMIF Chair and Conference hosts. ·

• Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
• Shaun Tarbuck, Chief Executive, ICMIF
• Carlo Cimbri, Chairman, Unipol Gruppo (Italy)

Keynote presentations from United Nations Development Programme (UNDP) and United Nations Office for Disaster Risk Reduction (UNDRR) on the future challenges for the world and what mutual/cooperative insurers can do to help.

• Ulrika Modéer, UN Assistant Secretary-General and Director of the Bureau of External Relations and Advocacy, United Nations Development Programme (UNDP)
• Mami Mizutori, Special Representative of the Secretary-General for Disaster Risk Reduction, United Nations Office for Disaster Risk Reduction (UNDRR)

During these breakout sessions, delegates will be able to discuss various current issues and/or strategic challenges with fellow business leaders.

Leadership panel: Leading with purpose

This high-level panel of mutual/cooperative industry leaders and external stakeholders will discuss some of the key issues impacting member organisations around the world and the leadership role that mutual/cooperative, as purpose-led organisations, can play in solving some of these global challenges.

Chair

Rob Wesseling, President and CEO, Co-operators (Canada)

Panellists

• Ylva Wessén, President and CEO, Folksam (Sweden)
• Bianca Tetteroo, Chair of the Executive Board, Achmea (Netherlands)
• James Vickers, Chairman International, Reinsurance, Gallagher Re (UK)
• Lesley Ndlovu, CEO, African Risk Capacity (South Africa)

CEO panel: Mutuality at the heart of a purpose-driven business

Whilst a purpose-driven strategy is not a new concept for many mutual/cooperative insurers, many are embracing their mutual purpose and values as part of ambitious growth strategies to create long-term, sustainable value for all stakeholders. This panel of ICMIF member CEOs will look at how mutuality acts as an enabler for their purpose-led businesses and how they create a competitive advantage through their mutual/cooperative difference.

Chair

Penney Frohling, EY-Parthenon Partner, Financial Services Strategy, EY (UK)

Panellists

• Barry O’Dwyer, Group CEO, Royal London (UK)
• Martin Stokes, CEO, MAS (New Zealand)
• Terry Rasmussen, President and CEO, Thrivent (USA)

A global reach for local strength (including ICMIF General Meeting)

Shaun Tarbuck, CEO, ICMIF and Hilde Vernaillen, CEO, P&V Group (Belgium) and outgoing ICMIF Chair to present ICMIF’s Impact Report based on the Federation’s 2019-22 performance. Rob Wesseling, CEO and President of Co-operators (Canada) and incoming ICMIF Chair, to present the new strategy for 2023-26.

ICMIF Board members and member delegates will be called upon to comment on the Report and talk about their own case studies from the report.  Member delegates are also welcome to ask questions or comment on the past and future strategies.

This session will also include the 2022 ICMIF General Meeting.

Members are invited to continue the discussions with fellow delegates in an informal networking session, hosted by one of the Conference’s sponsors.

Building a mutual brand

Three ICMIF member organisations will share case studies about how they have each developed a modern mutual/cooperative brand which preserves their original purpose while also articulating the benefits of mutuality and social purpose in a way that is relevant for today’s customers.  The session will also look at marketing strategies that leverage the mutual/cooperative difference and engagement strategies that make membership meaningful in the customer value proposition.

Chair

Liz Green, Executive Vice-President, ICMIF

Panellists

• Glenn Croasdale, Chief Client Officer, FMG (New Zealand)
• Ayanda Seboni, Group Executive: Communications, Brand and Marketing, PPS (South Africa)
• Toshiaki Wada, President, CO-OP Kyosai (Japan)

Sustainability as a strategic differentiator for mutual/cooperative insurers

Sustainability has always been part of the DNA of the mutual/cooperative model. However, as the growing market expectations and regulatory requirements are shifting towards all organisations adopting sustainable business practices, how do mutual/cooperatives differentiate themselves through their sustainability strategy and stay ahead of the market?  This session will look at practical examples from ICMIF members that have created value through implementing sustainability strategies as part of their strategy to bring to life the mutual/cooperative value proposition across their businesses.  The session will also look at how the use of the new ICMIF SDG Calculator can help raise standards and assist members that wish to benchmark themselves against the SDGs as well as the Calculator’s wider impact on the insurance industry in general.

Chair

Michael Mitchell, Head P&S Underwriting Reinsurance, Swiss Re (Switzerland)

Presenters

• Kimberley Palatnick, Vice President, Strategy & Sustainability, Wawanesa Mutual Insurance Company (Canada)
• Betina Azugna, Sustainability Manager, Grupo Sancor Seguros (Argentina)
• Fumio Yanai, President of the Board of Directors, Zenkyoren (Japan)

Inclusive resilience through protection and prevention

With its authentic, purpose-driven operating model, the cooperative/mutual insurance sector is uniquely positioned to take a lead in creating a practical path towards inclusive resilience which requires a sharper focus on prevention to complement traditional protection solutions. Through its collaboration with the United Nations Office for Disaster Risk Reduction (UNDRR), ICMIF is launching a new benchmarking tool to help member organisations measure themselves against seven mechanisms that set the standards for resilience initiatives and prevention activities that drive greater resilience.  This industry leading ICMIF Resilience Benchmark could become the global standard for the entire insurance industry. The session will also include practical examples of new technological innovations and prevention solutions that can help to implement the Sendai Framework for Disaster Risk Reduction 2015-2030.

Chair

Abhilash Panda, Head, Financing Prevention, De-risking investment & Infrastructure Resilience, United Nations Office for Disaster Risk Reduction (UNDRR)

Panellists

• Chad Park, Vice President, Sustainability & Citizenship, Co-operators (Canada)
• Noel Raboy, President and CEO, CLIMBS (Philippines)
• Rebecca Davidson, Press and Public Affairs Manager, NFU Mutual (UK)
• Graham Clark, CEO, Asia Affinity (Hong Kong)

Transforming our businesses to become truly customer-centric

This session will include business transformation case studies from ICMIF members of their journey to modernise their organisations, responding to changing customer expectations and rapid technology developments, to become truly customer-led (rather than product-led) organisations. Hear examples of new operating models and digitally-led transformations that remain focused on building affinity through improved customer experience and delivering customer value through positive outcomes.

Chair

Catherine Thomas, Senior Director, Analytics, AM Best (UK)

Presenters

• Paul Jackson, COO, Gore Mutual (Canada)
• Diego Guaita, CEO, Grupo San Cristóbal (Argentina)
  
• Teddy Nyahasha, CEO, OneFamily (UK)

Members are invited to continue the discussions with fellow delegates in an informal networking session, hosted by one of the Conference’s sponsors.

Transitioning to a net-zero future

Mutual and cooperative insurers have a vital and integral role to play in the industry’s road to net-zero. Many members already incorporating ESG criteria in their investment portfolios are declaring a roadmap to become a carbon neutral business over the next 30 years. In this session, hear best-practice examples from leading ICMIF members and industry experts on the business benefits of adopting an integrated approach to sustainable investing and transitioning to net-zero as a business.

Chair

Shaun Tarbuck, Chief Executive, ICMIF

Presenters

• Sean Kidney, CEO, Climate Bonds Initiative (UK)
• Anna-Karin Laurell, Senior Vice-President and Head of Sales and Marketing, Folksam (Sweden)
• Mark Versey, CEO, Aviva Investors (UK)

Adapting to the new world of work

The COVID-19 pandemic has forced companies to reimagine how and where people work. Existing trends in remote work and automation have accelerated, and there has been a new focus on mental health and resilience; digital collaboration; and the importance of diversity and inclusion in the workplace. This session will hear from ICMIF members on their people strategies to prepare for the future of work: looking after employee wellbeing and engagement; maintaining a collaborative culture; and ensuring agility and performance management across a hybrid workplace.

Chair and presenter

Caroline Dellaway, EY Global Insurance Workforce Transformation Leader, EY (USA)

Panellists

• Seada van den Herik, CEO, Onderlinge ‘s-Gravenhage (Netherlands)
• Jackelyn Ballena, Vice President for Operations (Life), 1CISP (Philippines)
• Martin Robert, Executive Vice-President and Leader, Talent, Culture and Communication, Beneva (Canada)

Seizing new opportunities through innovation and insurtech

Mutual/cooperative insurers are looking to embrace new emerging business models and ecosystems to evolve the way they provide insurance solutions in the future. This session will hear case studies on how ICMIF members are seizing new business opportunities that are aligned with their strategic objectives through new digital solutions, data-driven innovations and partnerships with Insurtech start-ups to unlock opportunities across the entire insurance value chain.

Chair

Clare Himmer, CEO, Berkley Re (UK)

Presenters:

• Denis Dubois, President and COO, Desjardins Financial Security (Canada)
• Thomas Ollivier, Head of Partnerships and Development, MAIF (France)
• Matthew Cullina, Head of Global Cyber Insurance Business, Cyberscout - A TransUnion Brand (USA)

ICMIF’s 100 Year Recognition Celebration

In this session we will look back to recognise the achievements of the past and those that helped ICMIF become what it is today. We will also look to the future and what it holds for the mutual and cooperative sector. The session will have video messages from members and key messages from global leaders and stakeholders. In short, it will be a celebration of ICMIF’s 100-year history and the next 100 years to come.

Speakers

• Alexandra Stråberg, Chief Economist and Responsible for the Sustainability Secretariat, Länsförsäkringar (Sweden)
• Rob Wesseling, President and CEO, Co-operators (Canada)
• Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
• Carlo Cimbri, Chairman, Unipol Gruppo (Italy)
• Aris Alip, Founder and Chairman, CARD MRI (Philippines)
• Tony Phillips, Chairman, Latin America & Caribbean, Guy Carpenter (USA)