The awards are based on Consumer NZ’s customer satisfaction surveys, conducted with their members and supporters.
MAS topped the surveys by a large margin, with overall satisfaction scores above 85% for each of the house, contents, and car insurance categories.
“To receive a Consumer People’s Choice award six years in a row across House, Contents, and Car insurance is an impressive achievement, and is a testament to the MAS team’s customer focus over that time,” says Consumer NZ Chief Executive Jon Duffy. “Consumer NZ endorsements are hard to achieve and MAS thoroughly deserves this accolade from their own customers,” Duffy concluded.
Like ICMIF, MAS is also celebrating its centenary this year. Chief Executive Martin Stokes says it was an honour to receive the award once again: “From our founding in Napier a hundred years ago, MAS has always put the interests of our Members first. We’ve worked hard to build this reputation and it’s one we don’t take for granted.
“I’m proud of the entire MAS team. Regardless of whether our people are working directly with our Members or they are contributing behind the scenes, everyone at MAS is dedicated to providing our Members with outstanding service. New Zealanders have been through a lot over the past year or two, particularly our Members – many of whom are frontline health professionals working to keep the country safe from the virus. In uncertain times, it’s important to know you can count on your insurer to look after you,” Stokes concluded.