ICMIF member Royal London (UK) will be sharing GDP 199 million with eligible customers in its 10th year of running a ProfitShare scheme.
Owned by over two million customers, the mutual reported strong financial results for the year ended 31 December 2025, with operating profit up 18% to GDP 327 million. The results were supported by the strength of Royal London’s pensions business, higher protection contributions, and a full year of trading from its BPA proposition.
The mutual introduced a further digital enhancement to its underwriting service in 2025, offering a faster and more secure option for customers’ general practitioners to provide medical reports, so customers can get the cover they need quickly and with confidence.
In 2025, Royal London paid out 99% of claims, totalling GBP 50m to 4,800 customers and their families in Ireland. The mutual also runs a Helping Hand support service, through which customers have access to specialist nurses, counselling and practical help, offering care that goes beyond financial protection.
“We’re owned by our customers and, when we do well, they share in our success,” said Group Chief Executive Officer Barry O’Dwyer. “In April, we will share GBP 199m with eligible customers through ProfitShare, bringing the total shared since 2007 to over GBP 2bn – a tangible demonstration of mutuality in action.”
“We continue to focus on helping customers to make informed choices and build lasting financial resilience. In 2025, we saw an increasing number of advisers choosing Royal London to meet customers’ protection needs, and we broadened our savings offering for our Individual and Workplace Pensions customers with the launch of our new Stocks and Shares ISA, which, like our pensions, qualifies for ProfitShare,” he added.
Other highlights
Workplace Pensions are core to Royal London’s business, providing 2.2 million customers with access to its flagship Governed Range investment portfolios. The mutual will be investing GBP 100m over the next three years to enhance its Workplace Pensions offer, which will support an increasing number of employees with their retirement savings.
Royal London also saw customer satisfaction continuing to rise in 2025, with 44% of customers rating it 9 or 10 out of 10, up 12 points since the measure was introduced in 2020, and 70% now rating it 7 or higher.
Meanwhile, protection new business sales rose 17% to GBP 991m (2024: GBP 846m), driven by enhancements to the proposition and increasing market share in a buoyant market.
Royal London also contributed GBP 3.5m towards social impact initiatives in 2025, including extending its partnership with Turn2us, a charity working to address financial insecurity across the UK, by another three years.
