Simplyhealth launches SimplyPlan: a new app for improved customer experience

1 June 2021

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ICMIF member Simplyhealth, a leading UK health and dental plan provider, has launched a new, free to download app, SimplyPlan, designed to enable members to claim money back on their Simplyhealth plan quickly and easily, all from the palm of their hand.

SimplyPlan is available to both consumer and corporate Simplyhealth customers.

Making a claim through the app is easy. Customers can upload an image of an itemised receipt or press the ‘Take a photo’ button. Once uploaded, customers then add their treatment date, select the policy to claim from and press submit for their claim to be processed. All claims history and progress of current claims can also be seen within the app.

Other key benefits include:

  • Functionality to switch between Simplyhealth apps to SimplyConsult to access 24/7 video GPs and online physio assessments*, and to Simplyhealth’s free health and wellbeing tracker app, SimplyMe
  • Enables customers to view details about their plan including who is covered, when their plan is due to renew and their benefit entitlements
  • Help on hand with FAQs, contact information and a feedback function

Helen Brooker, Head of Propositions & Products at Simplyhealth said: “We are so pleased to launch SimplyPlan to our customers. After listening to our customer feedback, we developed our latest app to improve customer experience of claiming back money and managing their health plan admin, making it quicker and easier from a mobile device.”

“Simplyhealth’s purpose of providing better access to healthcare, for the many, for the long term is at our core. We’ve carefully built our family of apps – SimplyPlan, SimplyConsult and SimplyMe, to work together to give our customers the tools to maintain, access and manage their healthcare.”

*Online physio only available at certain times.

For member-only strategic content on the cooperative/mutual insurance sector, ICMIF members have exclusive access to a range of online resources through the ICMIF Knowledge Hub.

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