As rapidly changing customer expectations, technology, and the global landscape force insurers to rethink their approach to providing product and services, many of our ICMIF member companies are making strides in building new capabilities, structures, and culture to drive transformational innovation. Hear the unique perspectives of three young leaders (and members of the ICMIF Young Leaders Forum) discussing how their mutual/cooperative insurance companies are successfully driving innovation in their companies and engaging millennial employees in this change. In the discussions, several case studies on successes and challenges are shared, providing inspiration for how to impact your organisation to continue to improve the way you serve customers.
- Ellie Anderson, Innovation Consultant, Thrivent Financial (USA) moderator
- Pierre-Alexandre Jalbert, Vice-President, Transformation, P&C, Desjardins Generail Insurance Group (Canada)
- Dominic Santschi, Product Manager, La Mobilière (Switzerland)
- Patrick Boyd, Director, Enterprise Strategy and Business Development, Securian Financial (USA)