Case study
Jim Islam, CEO of OneFamily, an award-winning financial services organisation based in the UK, discusses how the company has evolved since he stepped into the role in 2022. With a personal story that includes overcoming financial hardship, Jim brings both lived experience and professional expertise to his leadership, shaping OneFamily’s commitment to financial inclusion, education, and campaigning for those who might otherwise go unheard.
Jim shares why one of the organisation’s core pillars is its people, and how OneFamily cultivates trust and loyalty with its members. From digital transformation to what it means to lead a modern mutual, Jim offers insight into what drives OneFamily today, and where it is headed over the next 50 years.
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