Earlier this year, Kenyan ICMIF member, The CIC Group, launched a claims self-service provider portal for garages and assessors to increase efficiency in the claims reconciliation process.
The portal operates 24 hours a day, 7 days a week, under the General Business unit and will serve garage owners, assessors, investigators, and adjusters.
Speaking during the launch, Managing Director, CIC General Insurance, Fred Ruoro said “For a long time, insurance companies have been left behind in technological advancement. With this portal, we have invested in a technology that empowers the garage owners and the company to transact effortlessly. This technology shortens processes; brings to reality our goal of going paperless; and provides efficiency for the benefit of our clientele.”
The portal will automate the bidding system, aiding garage owners to respond to bid invitations from CIC Group online; to confirm receipt of repair vehicles at the garage; initiate release; and aid the re-inspection process of motor vehicles among other services. The portal will also allow tracking of turnaround time and improve documentation for garages.
Commenting about the portal, CIC Group’s General Manager, Marketing & Customer Experience Joseph Kamiri said, “The platform is part of CIC’s transformation process, incorporating technology and eliminating paperwork to serve customers efficiently. Through this innovation, we plan to continue keeping our word, ensuring that we provide our customers and partners with the best customer experience.”
Through this portal, CIC Group plans to increase engagement with garages and assessors through a robust system with processes such as assessor fee notes updated in the core system instantaneously. The portal will also promote better document management while improving communication to the various stakeholders through email triggers.
Also, in more recent news, the CIC Group received three awards at this year’s International Business Magazine Awards in the Africa regional category.
The company was named the Best General Insurance Company Kenya 2021, Best Life Insurance Company Kenya – 2021 and Best Asset Management Company Kenya – 2021 in the awards.
Commenting about the recognition, Patrick Nyaga, CIC Group CEO said “We are honoured to receive this recognition. This award echoes our continued commitment to our clients to provide world class insurance services and meeting their needs with innovative solutions.”
Speaking about the award, Joseph Kamiri, CIC General Manager, Marketing and Customer experience said “We have continued to innovatively create customized products for our clients that meet their needs in an evolving world. We have strived to ‘keep our word’ to our customers in the past decade and we are glad that this effort has been recognised by such a prestigious institution.”