Co-operators transforms underwriting, policy administration, and billing operations in the cloud

10 October 2023

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ICMIF member Co-operators (Canada) has successfully implemented Guidewire PolicyCenter and Guidewire BillingCenter on Guidewire Cloud to power its policy administration, underwriting and billing functions, simplify its IT operations, adapt to changing market demands, and deliver more value to its distribution channels and policyholders.

A Guidewire customer since 2007, Co-operators migrated PolicyCenter and BillingCenter to Guidewire Cloud simultaneously for all of its property and casualty (P&C) lines of business in the provinces where it operates. The company also extended its PolicyCenter instance on Guidewire Cloud to its subsidiary Sovereign Insurance. Further, Co-operators is currently working towards a migration of its self-managed Guidewire ClaimCenter environment onto Guidewire Cloud. At the conclusion of that project, the companies’ P&C Operations will be a full Guidewire InsuranceSuite customer on Guidewire Cloud.

“Guidewire Cloud offers a world of possibilities that we wanted to capitalise on to improve our functionality and efficiencies and support the capacity and capabilities of our workforce,” said Co-operators Property and Casualty Manufacturing Executive Vice President and COO Lisa Guglietti. “Guidewire Cloud innovations provide us with access to technology that will allow us to build better and faster, as well as adapt our systems to the impacts of an ever-changing, agile and modernising industry.”

Co-operators Executive Vice President and CIO Harry Pickett added, “Our users have provided positive feedback about the new layouts, and they are excited about the availability of the additional Guidewire Cloud possibilities that we are beginning to explore. Opportunities to maximise new features will help meet evolving business needs, as well as improve strategic areas like policy system performance, overall productivity, efficiencies, and better user experiences.”

“Co-operators has been providing financial security for Canadians and their communities for the past 78 years,” said Guidewire Chief Customer Officer Christina Colby. “We congratulate Co-operators on its successful migration to Guidewire Cloud and look forward to working with the company as it progresses along its cloud journey and grows its business.”

For member-only strategic content on the cooperative/mutual insurance sector, ICMIF members have exclusive access to a range of online resources through the ICMIF Knowledge Hub.

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