Wawanesa completes digital platform implementation that brings entire product suite online to better serve brokers and customers

25 August 2020


Canadian ICMIF member Wawanesa Mutual Insurance Company (Wawanesa) has announced that it has successfully brought commercial and garage property products onto its Guidewire InsuranceSuite™ platform, placing Wawanesa among the first insurance providers in Canada to have its entire product suite online. These new digital capabilities support Wawanesa and its broker community in the goal of providing exceptional customer service.

“This is the last step in a technological transformation that we started in 2015 and has culminated in a new digital foundation that allows us to integrate with broker APIs, digitize our business processes, respond to market conditions quickly and launch new products in partnership with our brokers,” said Wawanesa’s President of Canadian P&C Operations, Carol Jardine. “As a mutual, we and our brokers serve our policyholders. We are so pleased that this CAD 300 million investment in technology has strategically positioned us to meet and exceed today’s and future customers’ digital expectations of insurers.” 

InsuranceSuite™ is the core system supporting Wawanesa’s policy, claims, and billing management. With the availability of garage and commercial properties on InsuranceSuite™, 12 enhanced products are now online in the provinces of B.C., Alberta, Saskatchewan, Manitoba, Ontario and the Maritimes. In addition, Wawanesa and its broker partners will benefit from simplified policy management, accelerated onboarding, improved analytics and pricing, and an overall better, faster broker experience.

The launch of garage and commercial property on Guidewire InsuranceSuite™ is a key part of Wawanesa’s broader Strategic Systems Renewal, which transformed service experiences for brokers and customers through investments in technology, while streamlining operations and reducing costs. The initiative gives brokers omnichannel digital access to self-service tools and real-time policy, billing, and claims information, helping to provide customers with an even better experience.   

Capgemini is Wawanesa’s Guidewire PolicyCenter transformation partner and Tim Dwyer, Executive Vice President for Capgemini said, “The release of Commercial Lines (Garage & Commercial Property) as part of the Strategic System Renewal program is a great achievement and marks an important time in Wawanesa’s digital transformation journey to centralize underwriting, claims, billing, and broker-initiated transactions in a single, digital Insurance platform with bilingual support for English and French users.”

For member-only strategic content on the cooperative/mutual insurance sector, ICMIF members have exclusive access to a range of online resources through the ICMIF Knowledge Hub.

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