Finnish mutual LocalTapiola no longer considers itself an insurance and financial group, but a lifelong security and protection company. LocalTapiola wants to help make the everyday lives of Finnish people safer, healthier and more financially prosperous. As a result of this strategic transition, their operating model now revolves around providing comprehensive, proactive services to safeguard the life and prosperity of their owner-customers.
In this webinar, Lauri Saraste shares details of this organisational change and transformation to integrate new business models, leveraging innovative digital and technology solutions to ensure the best customer experience and provide personalised wellbeing, financial security and prevention services. Lauri also speaks about how responsible investing and sustainability are essential to LocalTapiola’s values and how, in today’s rapidly-changing world, keeping mutuality at the core of their business – as it has since the 18th century – is key to maintaining a strategic advantage in the future.
- Lauri Saraste, Director, LocalTapiola (Finland)