The digital mutual

In this series of bi-monthly webinars, various ICMIF members from around the world will showcase their digital strategy and journey in the pursuit of digital transformation. In these case studies, learn how leading mutual/cooperative insurers are harnessing the power of technologies to digitise their business and integrate digitalisation and innovation into their overall strategy, whilst maintaining their unique value proposition and member-driven focus. Hear examples of new technological capabilities, digital innovations and strategic partnerships in the digital ecosystem as they look to transform their business models and organisational culture to adapt for the increasingly digitalised world.

Details of upcoming episode(s) will be announced shortly…


Previous episodes

Episode 13

FMG (New Zealand) How digital is complementing a 117-year-old relationship-based rural insurer –  took place 20 July 2022

  • Speakers: Glenn Croasdale, Interim Chief Client Officer, and Nick Bennetts, Business Information Services Strategy Manager

Episode 12

Anadolu Sigorta (Turkey) – Detecting organised fraud via social network analysistook place 7 September 2021

  • Speakers: Vedat Güneş, Lead Data Architect, and Emin Ayık, Head of Claims Management

Episode 11

Wawanesa (Canada) – Unlocking success in core system implementation as part of a digital transformation journey took place 20 May 2021

  • Speaker: Tracy Riley, Senior Vice President and Chief Digital Officer

Episode 10

1CISP (Philippines) Beyond financial inclusion: How 1CISP is revolutionising the way Filipino cooperatives serve their members through digitalisationtook place 3 March 2021

  • Speakers: Jackelyn Ballena, Vice President for Operations (Life), and Honey Daba, 1KIN Program Specialist

Episode 9

Achmea (Netherlands) – Becoming a data-driven digital insurer to enhance value for customers – took place 9 November 2020

  • Speakers: Dimitri Van Dyck, Director of Strategy and IT Governance, Jeroen van den Assem, Business Information Manager, and Henk Vlessert, Corporate Strategist

Episode 8

NTUC Income (Singapore) – Digital Income: Customer-centric innovations with digital – took place 26 October 2020

  • Speakers: Peter Tay, Chief Digital Officer, and Max Tiong, Head of Transformation

Episode 7

San Cristóbal Seguros (Argentina) – Digital transformation in the San Cristóbal Group – took place 30 June 2020

  • Speaker: Ignacio del Castillo, Business Analyst, Digital Transformation

Episode 6

HUK Coburg (Germany) – HUK24: Growing Germany’s largest online insurer – took place 15 April 2020

  • Speaker: Detlef Frank, Board Member, HUK24

Episode 5

LB Group (Denmark) – The LB purpose is to make insurance redundant – took place 4 February 2020

  • Speakers: Maria Klæstrup Jensen, Head of Process and Business Design, and Ann Kristine Krag, Head of Innovation

Episode 4

Securian Financial (USA) – Building a new digital experience to meet customer needs – took place 5 December 2019

  • Speaker: Adam Taylor, Director, Institutional Market External Facing Platform 

Episode 3

P&V Group (Belgium) – Digitalisation at a Belgian cooperative insurer – took place 16 October 2019

  • Speaker: Steve Goossens, Director, Digital Office 

Episode 2

The Co-operators (Canada) – Driving value from digital transformation at The Co-operators – took place 18 April 2019

  • Speaker: Tony D’Alessandro, Vice-President, Architecture, IT Strategy & Applied Innovation

Episode 1

Seguros Unimed (Brazil) – Stormia: Digital innovation case study at Seguros Unimed – took place 21 February 2019

  • Speaker: Fabio Leite Gastal, Director of Strategy, Management & Innovation

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