Beyond financial inclusion: How 1CISP is revolutionising the way Filipino cooperatives serve their members through digitalisation

Since 1974, 1CISP (1 Cooperative Insurance System of the Philippines) has been serving poor and low-income Filipinos through its member cooperatives in both rural and urban areas of the Philippines. Over the years, 1CISP has driven continuous innovation to address the ever-changing social and business needs of its members.

In 2019, 1CISP introduced the country’s latest fintech platform – DigiCoop: a free web-based application that serves as a digital ecosystem for cooperatives (1CISP’s primary target market), aiming to create wealth and secure the future for cooperatives and its members beyond financial inclusion.

Digicoop’s one-stop platform for online transactions serves as the gateway to 1CISP’s digital integrated insurance system, providing a seamless customer experience for the distribution of its products through the 1Kooperative Insurance Network (1KIN): a partnership between 1CISP and its member cooperatives, that aims to empower the partner cooperatives by delivering affordable and reliable risk protection products to their members.

Despite the challenges of the Covid-19 pandemic, 1CISP continues to remain resilient and innovative to adapt to emerging issues brought about by the ‘new normal’. In line with its core value of mutual prosperity, 1CISP wants to act as a front-runner to digitally empower all cooperatives, leading the digitalisation of the cooperative business model across the Philippines.

The digital mutual: Episode 10, 1CISP (Philippines)

In this series of bi-monthly webinars, various ICMIF members from around the world will showcase their digital strategy and journey in the pursuit of digital transformation. In these case studies, learn how leading mutual/cooperative insurers are harnessing the power of technologies to digitise their business and integrate digitalisation and innovation into their overall strategy, whilst maintaining their unique value proposition and member-driven focus. Hear examples of new technological capabilities, digital innovations and strategic partnerships in the digital ecosystem as they look to transform their business models and organisational culture to adapt for the increasingly digitalised world.


  • Jackelyn Ballena, Vice President for Operations (Life)
  • Honey Daba, 1KIN Program Specialist

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If you would like to watch a recording of this webinar please complete the box above right with your details and we will reply as soon as possible. The recording of this webinar, along with a transcription, are available for ICMIF members to access via the ICMIF Knowledge Hub.

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