Innovation and flexible working in response to the current environment

In the midst of the Covid-19 pandemic, innovation which utilises recent technology and flexible working is needed more than ever for cooperative and mutual insurers. In the context of the current environment, three organisations from the Asia and Oceania region share their experiences of successfully pivoting their strategies by adopting a people-first approach; implementing initiatives to ensure business continuity; maintaining employee engagement and organisational culture in a digital workplace; and embracing flexible working arrangements in the transition out of lockdown into the “new normal”.


  • Andrew Yeo, CEO, NTUC Income (Singapore)
  • Pete Frizzell, General Manager, People & Culture and Communication, FMG (New Zealand)
  • Jackelyn Ballena, Vice President for Operations (Life), 1CISP (Philippines)

This webinar was hosted by the Asia and Oceania Association of ICMIF (AOA).


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