Creating value for customers through AI: Länsförsäkringar’s journey to build its own GPT

Case study Creating value for customers through AI: Länsförsäkringar’s journey to build its own GPT Länsförsäkringar is leveraging artificial intelligence (AI) to enhance customer service and streamline operations. With nearly half of Sweden’s population as customers, maintaining personalised service is vital, prompting the exploration of AI to automate tasks and simplify access to information. By […]

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Beginning of a new era – Impact of global issues in (re)insurance

Thought leadership article Beginning of a new era – Impact of global issues in (re)insurance The global nature of the reinsurance industry has enabled the diversification of risk away from concentration in specific regions to the larger global market. However, record catastrophe losses, inflation stemming from increased interest rates, geopolitical tensions and heightened climate risk

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Artificial intelligence and the future of risk

Thought leadership article Artificial intelligence and the future of risk As companies speed toward investment and adoption of generative artificial intelligence (GenAI) applications, government and industry increasingly recognize that adopting the technology also creates disruptions. A new report by the National Institute of Standards and Technology (NIST) emphasized that cybersecurity is one of those disruptive

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Building the digital capabilities needed to maintain FMG’s advantage as a relationship-based mutual insurer

Case study Building the digital capabilities needed to maintain FMG’s advantage as a relationship-based mutual insurer FMG, the leading insurer for New Zealand’s farmers and growers, differentiates itself through a relationship model that focuses on building customer intimacy and understanding its rural client base better than others in the market. As the organisation began to

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Inclusive (re)insurance in practice in emerging Asia

Thought leadership article Inclusive (re)insurance in practice in emerging Asia Inclusive insurance is not a new concept but an evolving one. Its importance in meeting the sustainable development goals in emerging markets is undisputed. Inclusive insurance enables positive social outcomes by cushioning vulnerable populations from various risks and empowering them to become more entrepreneurial through

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Scenario testing our mutual future

Thought leadership article Scenario testing our mutual future NAMIC has partnered with Guy Carpenter to model the impact of potential risk scenarios on the US mutual insurance industry. In 2023, property insurers faced a record number of catastrophic weather events. However, higher primary rate levels along with expected cooling of inflation should lead to non-catastrophe

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Entrevista a los directores generales: Julián García, Director General de ADIRA, y Mónica Spadavecchia, Directora General de AACMS (Argentina), anfitriones de la Conferencia Bienal ICMIF.

Entrevista a los directores generales: Julián García, Director General de ADIRA, y Mónica Spadavecchia, Directora General de AACMS (Argentina), anfitriones de la Conferencia Bienal ICMIF. En esta entrevista a los CEO, Julián García, CEO de ADIRA, y Mónica Spadavecchia, CEO de AACMS, los dos coanfitriones de la Conferencia Bienal de ICMIF, que se celebrará en

Entrevista a los directores generales: Julián García, Director General de ADIRA, y Mónica Spadavecchia, Directora General de AACMS (Argentina), anfitriones de la Conferencia Bienal ICMIF. Read More »

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