ICMIF Knowledge Hub - International Cooperative and Mutual Insurance Federation

ICMIF Knowledge Hub

The ICMIF Knowledge Hub below brings together all of ICMIF’s strategic intelligence and best-practice content in one place, making it easily accessible and searchable for ICMIF members. The Knowledge Hub is organised by three thematic areas of strategic interest: mutual difference; innovation and emerging risks; and sustainability and social responsibility. It utilises a dynamic tagging system so users can easily navigate the wealth of exclusive content which has been curated for members, including video presentations, conference sessions, webinars, member case studies, thought-leadership articles, leadership interviews, blog articles and the latest news stories. Please scroll down to find the search tools which will help you find the content you are looking for. If you require further assistance or are unable to find specific content please contact a member of the ICMIF team.

We encourage members to bookmark this page for future use as new member-only content will be regularly added.

Webinar

Transformation, innovation, and risk (Mutual Leaders Insights)

Mutual Difference

Mutual Leaders Insights – Quarterly panel discussions with ICMIF member CEOs This ICMIF webinar series features high-level discussions with a panel of CEO and executive leaders from mutual/cooperative insurers around the world. Each of the quarterly webinars will feature a...

Video presentation

The future of the insurance workforce

Innovation and Emerging Risks

Shifting industry trends are reshaping business capabilities across the insurance value chain and supporting functions. EY expects efficiencies in the ‘core’ insurance competencies of underwriting and claims, but with increased data skills in hybrid roles. Talent strategies need to consider how roles and skills are changing, and HR..

Conference session

Building a sustainability strategy across the business

Sustainability and Social Responsibility

Royal London (UK), Wawanesa (Canada), and Aviva Investors each demonstrate a unique but unified approach towards sustainability and environmental, social, and governance (ESG) principles. Royal London's strategy, structured on three pillars, focuses on responsible investment, climate change, and stakeholder engagement...

Webinar

UPCOMING WEBINAR: Practical AI applications for a modern mutual

Innovation and Emerging Risks

Date: Monday 29 April 2024, 3pm BST (UK time) In this upcoming webinar, Steve Ferrari, Chief Transformation Officer at OneFamily, will bring to life the transformative impact that artificial intelligence (AI) is having on the organisation’s customer service and telesales...

Video presentation

The journey to making Benenden Health famous

Mutual Difference

Benenden Health's (UK) strategic transformation in marketing and brand awareness represents a significant shift from traditional perceptions of marketing as a secondary, aesthetic-focused function to a central, strategic driver of business growth. Initially challenged by inconsistent investment and undervaluation, the...

Blog article

Communicating the benefits of a modern mutual

Mutual Difference

Last year, I was invited to represent ICMIF at the Association of Financial Mutual’s (AFM) Annual Conference, to share some examples of best-practice from mutual/cooperative insurers across the globe with an audience of leaders from the UK’s mutual insurance and...

Thought leadership article

Decrypting AI for insurance

Innovation and Emerging Risks

Recent use cases highlight the huge transformative potential that artificial intelligence (AI) could have on the insurance industry. However, despite examples of how AI is delivering benefits today and the opportunities for the insurance value chain in the near future, challenges still...

Video presentation

A holistic attitude to employee wellness at Cornish Mutual

Mutual Difference

Cornish Mutual (UK) is committed to the holistic well-being of its staff, beyond traditional benefits. It fosters a nurturing environment where mental health support, flexible working arrangements, and a culture of appreciation are paramount. This dedication not only honours its...

Thought leadership article

Can InsurTech solve the insurance industry’s climate problem?

Innovation and Emerging RisksSustainability and Social Responsibility

Insuring the global economy against climate change will take more than developing an app. But combining insurance’s capital and skills with innovative technology will be a vital part of providing security in an uncertain future...

Blog article

Wawanesa’s ICMIF membership keeps getting more valuable

Mutual Difference

A colleague recently came into my office with a question. He’s from Wawanesa’s Corporate Compliance team and was looking to do some brainstorming. He wanted to know if I had any recommendations for existing working groups or knowledge sharing opportunities....

Thought leadership article

Generative AI and Large Language Models – what are the risks?

Innovation and Emerging Risks

In this excerpt from Gallagher Data and Analytics Leader Don Price’s "View from the Industry" on data science, published in full in Gallagher Re’s Global InsurTech report for Q3 2023, we explore potential use cases and the bear traps that...

Thought leadership article

New emerging risks for re/insurers: Geopolitical tensions, volatile markets and technological innovations

Innovation and Emerging Risks

This year's (2023) emerging risk insights from Swiss Re Institute reflect the uncertainty currently shaping the global risk landscape of the (re)insurance industry, including geopolitical tensions, volatile financial markets and technological innovations such as generative AI.

Conference session

The future of sustainability reporting

Sustainability and Social Responsibility

In the evolving landscape of corporate sustainability, the focus of sustainability reporting is shifting from compliance to a broader assessment of impact. This change, exemplified by the European Union's mandate for double materiality in reporting, is leading organisations to consider...

Conference session

Transforming our businesses to become truly customer-centric

Innovation and Emerging RisksMutual Difference

This session includes business transformation case studies from ICMIF members of their journey to modernise their organisations, responding to changing customer expectations and rapid technology developments, to become truly customer-led (rather than product-led) organisations. Hear examples of new operating models and digitally-led...

Thought leadership article

How insurers can build the right approach for generative AI

Innovation and Emerging Risks

An effective governance model and risk management strategy will be a leading practice for organizations that leverage Generative Artificial Intelligence (GenAI) in insurance as a competitive advantage and to meet their innovation goals by harnessing the power of these uniquely transformational technologies...

Video presentation

Building resilient futures: Unipol’s approach to sustainability

Sustainability and Social Responsibility

Unipol’s (Italy) comprehensive sustainability initiatives, ranging from green technology investments to the development of eco-friendly insurance products, demonstrate a commitment to fostering a sustainable future. By prioritising collaboration, innovation, and leadership, Unipol not only advances its own green agenda but...

Conference session

Seizing new opportunities through innovation and insurtech

Innovation and Emerging Risks

Mutual/cooperative insurers are looking to embrace new emerging business models and ecosystems to evolve the way they provide insurance solutions in the future. This session hears case studies on how ICMIF members are seizing new business opportunities that are aligned with their strategic objectives...

Video presentation

The future of ESG reporting: A CSRD implementation case study from Germany

Sustainability and Social Responsibility

R&V (Germany) has embarked on a comprehensive initiative to align with the Corporate Sustainability Reporting Directive (CSRD). The company initiated its CSRD compliance journey with an extensive materiality analysis. Although this process was more time-consuming than initially expected, it proved...

Webinar

Strategic outlook for insurers in 2024: Strengthening trust to unlock innovation and growth

Innovation and Emerging Risks

The global insurance market continues to be shaped by multiple disruptive forces – from technology advancement and new competition, to increased regulatory scrutiny and evolving customer behaviours, to diversifying risk exposures. Within the turbulence, however, there are clear indicators of...

Conference session

CEO panel: Mutuality at the heart of a purpose-driven business

Mutual Difference

Whilst a purpose-driven strategy is not a new concept for many mutual/cooperative insurers, many are embracing their mutual purpose and values as part of ambitious growth strategies to create long-term, sustainable value for all stakeholders. This panel of ICMIF member...

Conference session

The future of impact and sustainable investing

Sustainability and Social Responsibility

In the rapidly evolving landscape of global finance, sustainable, impact investing stands out as a beacon of change and hope. With increasing awareness of environmental challenges and social inequalities, there is a pressing need to redirect capital towards more sustainable...