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Sustainability at a turning point?

Sustainability in the insurance sector is at a critical juncture. Regulatory demands, particularly the EU’s CSRD, have shifted focus from strategy to compliance, leaving many sustainability professionals disillusioned. At the same time, climate-related losses are rising and protection gaps widening, creating risks for both insurers and society. Despite declining public and boardroom attention, there is […]

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Through thick and thin: FMG’s response to Cyclone Gabrielle

FMG, New Zealand’s leading rural mutual insurer, has built its reputation on transparency, resilience, and community support. When Cyclone Gabrielle struck in 2023, the organisation’s member-first model was tested under unprecedented pressure, prompting a communications response that prioritised honesty, empathy, and vulnerable clients.  When Cyclone Gabrielle struck in 2023, FMG’s response was shaped by its

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Nick Turner (NFU Mutual) on the mutual model and fostering an award winning member experience

In this CEO interview, Nick Turner, Group Chief Executive Officer of NFU Mutual (UK) is interviewed by Sara Western, HR Strategy Manager & Executive Assistant, NFU Mutual (UK), on behalf of ICMIF. Sara has been involved in many of ICMIF’s Young Leader events and services for a number of years and has, until very recently, also

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Investing in leadership: Red River’s Elevate Leadership programme

Red River Mutual (Canada) has more than doubled its workforce and business in recent years and launched the Elevate leadership programme in 2023 to strengthen leaders’ confidence, set clear standards and support a distributed workforce. The programme covers wellbeing, performance management and hybrid team engagement, with materials refreshed regularly and available on demand. Combining in-house

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Cooperativismo y mutualidad en el sector asegurador: claves para la resiliencia y diversidad en LATAM

En un entorno en constante cambio, donde la transparencia y la conexión humana son cada vez más valoradas por los consumidores, las cooperativas y mutuales de seguros emergen como un modelo competitivo y relevante. Este webinario explorará cómo el enfoque en los miembros, la devolución de valor y el compromiso social de las cooperativas/mutuales les

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Employee networks/resource groups: Driving inclusion and impact

LV=, a long-established UK mutual life and pensions insurer, has embedded diversity, equity, inclusion and wellbeing (DEIW) at the heart of its culture through a comprehensive, colleague-led strategy. With strong leadership backing, inclusive policies, and five active employee networks, the organisation has fostered a workplace where individuals feel seen, heard and valued. Initiatives such as

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Built for more than paying claims: FMG’s response to Cyclone Gabrielle

In 2023, the volatile combination of the tail end of both tropical cyclones Hale and Gabrielle resulted in severe flooding and storm damage that decimated parts of New Zealand. FMG, an agricultural insurer that insures over half of New Zealand’s farmers and growers, sprung into action, processed over 12,000 claims, the largest response in the

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Reinsurance market: global insights (MORO 2025)

In this session, Finland’s comprehensive security model is presented, highlighting how public, private, and civil sectors, including the insurance industry, collaborate to strengthen national resilience. The discussion covers R+V Re’s risk-based approach to navigating complex international sanctions through robust compliance systems and internal controls. It also examines the impact of IFRS 17, as analysed by

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Five people sit on a stage in a panel discussion, four men and one woman, each holding a microphone. Bottles of water are on the floor, and a screen behind them displays MORO 2025.

Climate resilience and catastrophe risk management (MORO 2025)

This session examines how insurance mutuals are responding to climate change and building resilience. Univé (Netherlands) shares its journey to embed sustainability into every facet of its operations, integrating ESG principles, aligning with EU regulations such as the Green Deal and CSRD, and developing forward-looking strategies including an “ambition calendar” and taxonomy-aligned products. Zenkyoren (Japan)

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Four people sit on a stage in a panel discussion. Three women and one man are facing the audience, with the woman in grey speaking while others listen. A camera is positioned in front of them. The backdrop displays MORO 2025.

Emerging challenges in health, liability and talent (MORO 2025)

This session explores how insurers and reinsurers are responding to growing pressures on health systems, escalating environmental liabilities, and critical talent gaps. LocalTapiola (Finland) is responding to the rising demand for private health insurance in Finland amid public system strain, detailing innovations in digital triage, value-based care, and AI-driven efficiency to maintain financial sustainability. AmericanAg

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